CBSA Hiring: It’s Your Time!

If you’ve been thinking about applying to the Canada Border Services Agency (CBSA), there’s never been a better moment.

The CBSA is currently experiencing a critical shortage of 2,000 to 3,000 frontline officers across Canada (PSACUnion.ca). That means they’re actively hiring—and if you’re ready to step forward, this could be your time.

At Cognitive Results, we’ve been helping applicants navigate the CBSA hiring process since 2005. We know the system, we understand what makes applicants stand out, and we’re here to support you at every step.

  • Staffing Shortages: CBSA is short thousands of officers, affecting operations at airports, land crossings, and mail facilities.
  • New Border Infrastructure: Over 200 officers are being hired to staff the Gordie Howe International Bridge, opening in 2025 (am800cklw.com).
  • Retirements: A large number of officers are aging out of the workforce, opening doors for the next generation.

HIRED! "I used Cognitive Results for preparation in my police hiring process. All the material for ETHOS was very helpful  in order to prepare for the exam. Gillian was an amazing instructor her feedback was very genuine and provided great helpful tips. Her feedback was very informative. I highly recommend using Cognitive Results if you want to succeed in your police application process." April 19, 2025

"Hi Gillian, I am a returning client that has used this service for years. Thanks to this program I passed the written test for XXX, was hired, and now I want to make a career change. I've passed the interview for XXX and now I'm waiting for the psych." April 8, 2025

"Thanks it went very well waiting on next steps. No surprises. Thank you so much. (Coaching client West coast service interview.)" March 20, 2025

"Hi Gillian, I wanted to thank you officially for all of your help through the XXX police process (West Coast service). The ETHOS program was so thorough and raised my confidence. I landed an interview that you helped me prepare for with your excellent coaching. The coaching helped me with my delivery and answers but, more importantly, got me thinking and talking in the right ways to project my accurate answers with confidence. I can't recommend you enough! Thank you so much!" March 12, 2025

"Hi Gillian, I have some great news to share. I was successful in the interview for CBSA and will be moving to the next steps of the selection process. I had my interview Friday and I found out today. Thank you again for all your teaching they were extremely informative. I also passed along your website to ... I will continue to pass along your site to anyone I meet that can utilize the information. I don’t know when I’ll be doing the psych part yet but I will be studying." March 5, 2025

HIRED! "Thank you for all of your help and support through this process! To recap I received my offer with XXX two weeks ago for the March intake at OPC. I know that all of the studying I did on your website has also prepared me for the next stage. Everything you teach is accurate and well worth the investment. I am glad I found you and got all of the guidance I needed along the way, including coaching. I will be recommending you in the future to other police applicants - you are the best!" February 16, 2025

"Thank you so much, I really appreciate your help and support. I have passed the (CBSA) exam with a good score. Sample exams were really helpful! (Client will be using the Interview Program and Coaching next.)" January 27, 2025

"Cognitive Results and Gillian were very helpful with the application process. The interview prep helped tremendously, having the video teaching along with the modules complement each other extremely well. The one-on-one coaching sessions were very helpful. Gillian took her time and I found the one-on-one coaching sessions prepared me well for my interview. Thank you again for all your help! " January 26, 2025

HIRED! "Thank you! You've been the most help! I couldn't have done any of this without you. I'm so happy I reached out via email for help. (Client is all the way through and waiting for final papers to sign. Client had coaching for the interview and for the psych interview.)" January 7, 2025

Even though CBSA is hiring, the process remains competitive and multi-staged. Here’s what you’ll need to succeed:

  • CBSA Officer Trainee Entrance Exam (OTEE)
  • Structured Interview
  • Psychological Assessment
  • Medical Screening
  • Security and Background Clearance

The candidates who move forward are the ones who are well-prepared—not just hopeful. And that’s where we come in.

Our CBSA-focused prep is designed for real applicants in the real world—whether you’re starting fresh or reapplying after a setback.

We offer:

  • Comprehensive OTEE practice materials and strategy coaching
  • Structured interview prep with real feedback
  • Psych interview support, including what to expect and how to answer with clarity
  • Ongoing timeline guidance so you’re never caught off guard

We’ve been doing this since 2005, and we’ve helped hundreds of applicants step confidently into their CBSA careers.

Reach out to us today to start preparing for the next CBSA intake. The hiring need is real—but preparation is still the key.

You bring the potential. We’ll help you bring the preparation.