Police Coaching Case Study: Confidence Isn’t Enough
Police Coaching Case Study: Confidence Isn't Enough
This post — Coaching Case Study: When Confidence Isn’t Enough — is about a common type of client I meet more often than you’d think: the candidate who believes they’re ready, but repeatedly resists the preparation process. On top of that, they're in denial as well.
Over the years, I’ve worked with a range of police and public safety candidates — from highly prepared to dangerously overconfident. I have noticed a common pattern with those who are not ready yet.
Whether you're applying with your OACP, for the OPP in Ontario, for the RCMP, on the West Coast using your ETHOS, for CBSA with your OTEE, or any other police service, please read this blog post to save years of time with your journey.
The Resistant Candidate Pattern
They show up without having done the work.
They want to argue the structure instead of meet it.
They believe life experience alone should be enough.
They think confidence can replace clarity.
They avoid self-reflection (sometimes proudly).
And yet — they still sign up for coaching. That tells me something.
Some part of them knows they’re not ready. Some part of them is reaching out for structure, even if they resist it once it arrives.
Often, it’s the subconscious part of them running the show — the part that’s unsure, afraid, or quietly sabotaging the process.
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"Thank you so much for all your help and support throughout the process — I truly appreciate it! I completed the CBSA OTEE test last week, and I wanted to let you know that the material you provided was incredibly helpful. It gave me the confidence I needed to go in prepared, so thank you again for that." May 14, 2025
"I passed everything, the XXX LFI and the blended interview, and now I'm moving on to the psych and the in-person psych next week. Thank you for the coaching! You made the difference." May 14, 2025
"Hi Gillian, I have good news! I got the psych results and I was successful!!! Thanks again for all the help and wisdom!" May 11, 2025
HIRED! "I used Cognitive Results for preparation in my police hiring process. All the material for ETHOS was very helpful in order to prepare for the exam. Gillian was an amazing instructor her feedback was very genuine and provided great helpful tips. Her feedback was very informative. I highly recommend using Cognitive Results if you want to succeed in your police application process." April 19, 2025
"Hi Gillian, I am a returning client that has used this service for years. Thanks to this program I passed the written test for XXX, was hired, and now I want to make a career change. I've passed the interview for XXX and now I'm waiting for the psych." April 8, 2025
"Thanks it went very well waiting on next steps. No surprises. Thank you so much. (Coaching client West coast service interview.)" March 20, 2025
"Hi Gillian, I wanted to thank you officially for all of your help through the XXX police process (West Coast service). The ETHOS program was so thorough and raised my confidence. I landed an interview that you helped me prepare for with your excellent coaching. The coaching helped me with my delivery and answers but, more importantly, got me thinking and talking in the right ways to project my accurate answers with confidence. I can't recommend you enough! Thank you so much!" March 12, 2025
"Hi Gillian, I have some great news to share. I was successful in the interview for CBSA and will be moving to the next steps of the selection process. I had my interview Friday and I found out today. Thank you again for all your teaching they were extremely informative. I also passed along your website to ... I will continue to pass along your site to anyone I meet that can utilize the information. I don’t know when I’ll be doing the psych part yet but I will be studying." March 5, 2025
HIRED! "Thank you for all of your help and support through this process! To recap I received my offer with XXX two weeks ago for the March intake at OPC. I know that all of the studying I did on your website has also prepared me for the next stage. Everything you teach is accurate and well worth the investment. I am glad I found you and got all of the guidance I needed along the way, including coaching. I will be recommending you in the future to other police applicants - you are the best!" February 16, 2025
Strong-Willed Isn’t the Problem
This career path tends to attract strong-willed, high-energy individuals — and rightly so. The best officers are decisive, confident, and unafraid to speak up.
But those same traits can backfire in the prep stage, especially when they show up as defensiveness, inflexibility, or a belief that the rules should bend for them. Being opinionated is not a flaw — unless it gets in the way of growth.
This is why I'm sharing this blog post, Police Coaching Case Study: Confidence Isn't Enough, to help clients understand what's really needed to succeed.
Shifting the Conversation
In situations like this, I often find myself saying:
“Sometimes when we’re sabotaging our prep, it’s not laziness — it’s doubt. Are you sure this is what you really want?”
That question usually lands. Not always immediately. But often enough.
A frank discussion around what might be holding them back is often enough to shift the conversation effectively and get the client back on track.

The Traits of Strong Candidates
The strongest candidates aren’t always the most vocal.
They’re coachable. Curious. Willing to be uncomfortable.
They prepare because they respect the process — not because someone told them to.
The Good News: Most Do Grow
The truth is, most candidates who begin with resistance eventually face their own patterns — and when they do, they change. They show up differently. They prepare fully. And many of them do go on to succeed — not because they were perfect, but because they were willing to grow. One of the primary traits police services are looking for is coachability.
Final Thought
If you’re serious about pursuing this path, show it.
Not with big talk — but with steady preparation.
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